The Company
PRIVACY POLICY
Last updated: 29 May 2026
1. Introduction
BabeJan ("we", "us", "our") is committed to protecting the privacy of our customers and visitors. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when you visit babejan.com or place an order with us.
2. Information We Collect
To process your order and deliver an excellent customer experience, we collect:
- Your name, email address, and phone number
- Delivery address(es) for shipping
- Order details (items purchased, sizes, amounts)
- Account information (if you create a BabeJan account)
- Communications you send to us via WhatsApp, email, or phone
- Basic device and browser information (for site functionality and security)
We do not collect or store full payment card details. Cash on Delivery is our primary payment method, settled with our courier at the time of delivery.
3. How We Use Your Information
We use your information to:
- Process, fulfil, and deliver your orders
- Communicate with you about your orders, exchanges, or enquiries
- Provide customer support via WhatsApp, email, or phone
- Improve our products, website, and service quality
- Send you updates about new collections and offers (only if you've subscribed)
- Prevent fraud and ensure the security of our platform
4. How We Share Your Information
BabeJan does not sell your personal data. We share information only with:
- Courier partners — to deliver your order (name, address, phone number)
- Trusted service providers — who help us run our website and securely store your data (such as authentication and hosting partners)
- Authorities — only when legally required to do so
5. Cookies & Similar Technologies
We use functional cookies to keep your Bag, session, and sign-in state working as you browse. These cookies are essential for the website to function and do not track you for advertising purposes. You can disable cookies in your browser settings, though parts of the site may not work as expected if you do.
6. Data Retention
We retain your information for as long as your BabeJan account is active or as needed to provide you with our services. Order records may be retained for accounting, tax, or regulatory purposes for up to seven years. You may request deletion of your account and associated data at any time.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data, subject to our legal obligations
- Withdraw consent for marketing communications at any time
To exercise any of these rights, please or email us at concierge@babejan.com.
8. Security
We use industry-standard security practices to protect your data, including encrypted connections (HTTPS), secure authentication, and access controls. While no online system can be guaranteed completely secure, we work to safeguard your information at every step.
9. Children's Privacy
BabeJan is not directed at individuals under the age of 16. We do not knowingly collect data from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The latest version will always be available on this page, with the date of the last update noted below.
11. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please message us on WhatsApp or email concierge@babejan.com.